Hire Writer A third barrier for communication would be a cognitive barrier. To overcome this you must be calm and patient towards the service user, making language less complex for example not using abbreviated words and using pictures to explain the point. However depending on the condition of the patient, for example a sever stroke the patient may not be able to comprehend the understating of the picture. However using less complex language could make the patient feel patronized resulting in embarrassment.
Essay Section 2 Mentoring case study How the communication process is influenced by values and cultural factors People are a mixture of different cultures, different religions, adopting different beliefs, living style, dress codes, language, customs, behaviours, etc.
It is important to understand this difference in the health care sector, because not understanding this may create and awkward situation which would be embarrassing for the patient to overcome. The student nurse when comes up for new work, she does not attempt to make a very good impression in her first visit to the patient.
Instead of caring for an ailing patient and giving him a bowl, she insults him by criticizing him for him having thrown out on the bed, and moreover, she also does not change his clothes and asks other fellow nurse to do the job for her. This tells that the student nurse is coming from a different background where she must have learned that caring for a patient does not include changing his clothes or cleaning his bed.
A patient from a different country admitted in another country where the first language is not recognisable, it may prove difficult for his communication with the doctor.
So these cross cultural differences also affect the communication in healthcare. How legislation, charters and codes of practice impact on the communication process in health and social care Communication in healthcare is being governed by some rules and legislation which needs to be followed.
Practices like the confidentiality code of conduct which does not Health and social care communication anyone to share the patient details, protects their identity, informs them earlier about the options available to them for choosing, are useful in protecting and maintaining a healthy information flow and does not create any issue out of it.
There is personal data and sensitive data which is to be shared with concerned persons only and not with everyone. The sharing of sensitive data which includes patients with ethnic backgrounds, sexual abuse cases, criminal records, etc. Thus rules, legislation, copyright information is necessary in healthcare to safeguard the disclosure of personal and sensitive information.
Effectiveness of organisational systems and policies in promoting good practice in communication Formulating organisational systems to be followed by every staff member in a health care set up plays a vital role in managing communications practices.
In the case, the student nurse came from a background which was not similar to the hospitals set up. The doctor did a good job by observing the nurse and her acts, which gave him an idea of how the nurse would eventually treat patients.
The doctor did that because of an organisational set up which needs to be followed by each nurse. The set up involving caring, cleaning, not reacting for the mess of a patient, and showing concern for the patient by giving them confidence were not seen to be reflecting in the student nurse.
Thus, it requires an organisational set up for communication issues which helps patients get the right message from the nurses.
If there is no system, the nurse would not know how to react in specific and sensitive situations, and it would spoil the entire reputation of the nurse, doctor, and the set up. Behavioural conducts are important in healthcare to handle typical cases, but a special kind of organisational learning is necessary to face the most difficult situations.
There needs to be a proper information strategy being formed and implemented in the hospital, so that each nurse gets the same message. This strategy must be governed with a governing body to oversee any faults and improve it periodically.
The nurse must undergo an induction program where they are taught the entire scope of work for themselves and no one must be allowed to start work if they do not pass in such induction program test.
The program is able to induct all nurses with the same and benchmarking activities to be followed by them.
Ways of improving the communication process in a health and social care setting In the case presented, the act of mentoring is a significant factor in determining optimum communication excellence. By observing the student nurse first, the doctor got an idea of the behaviour of the student and came to know exactly whether the nurse was right for the set up or not.
Collaborative working is one of the best ways that the doctor and nurse can adopt to improve their communication skills with the patients and with each other to avoid any clashes. It is seen that communication failures are the leading causes for occurrence of patient harm inadvertently Leonard et.Communication in Health and Social care.
Introduction: The role of communication is huge with respect to the management of various activities and most important in the case of building the positive working environment within the organization.
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Unit 1 Communication in health and social care 3 How you will be assessed The unit will be assessed by a series of internally assessed tasks. You will be expected. Communication skills in social care Communication is all about making contact with others and being understood. This people with different health conditions.
This section will give you some tips for communicating specifically with people with: dementia autism. A barrier in health and social care is communication. An example of this would be if the service user was deaf or had a hearing impediment.
However there. Nov 19, · Use health communication strategies and health information technology to improve population health outcomes and health care quality, and to achieve health equity. Overview Ideas about health and behaviors are shaped by the communication, .